Scott Burrows, Inspirational Customer Service Speaker

Customer Service Opportunities Win Customers for Life   As a motivational customer service speaker, I’ve based keynote speeches on important lessons I first learned in the insurance and financial services industry, and later as a co-owner of an international export company. Customer service means we must always be prepared to go above and beyond the…

Inspirational Overcoming Adversity Speaker Scott Burrows – Building Character

Adversity Builds Character: What You Can Learn From It It’s not too much of a stretch to say that you’ll find very few people who actually appreciate adversity. Why would anyone want that? No sane person would want problems. And often, people wish for the day they have everything they desire, no wishes left ungranted.…

Scott Burrows, Motivational Pharmaceutical Sales Speaker on Getting Stronger Results

So, Doctor, when is the Best Time? In delivering motivational talks on helping pharmaceutical sales reps get better results, I know all too well the dreaded refrain that many sales reps hear: “I think the drug has strong possibilities, I just don’t think that now is the right time.” Procrastination Of all of the sales…

Scott Burrows, Inspirational Healthcare Speaker on Changes in the Nursing Profession

Who Needs to Care for the Caregiver? You. Me. All of Us.   Delivering motivational keynote addresses to the healthcare industry on managing change in the nursing profession, I am struck not only by the enormous changes sweeping across the broad nursing landscape, but by the renewed awareness of caregivers as people. The new generation…

Scott Burrows, Inspirational Overcoming Adversity Speaker for Association Executives

Do You Know Your Members and Do They Know You?   As I frequently deliver overcoming adversity keynote and breakout session speeches to association executions, I was quite bothered by a recent poll taken by the American Society of Association Executives (ASAE). ASAE reported organizations were concerned that member expectations were changing and the organizations…