In Sales, Some Things Change; Resilience Doesn’t As a motivational speaker on resilience and grit, I know that of the many qualities a salesperson needs, resilience – and the daily grit to remain resilient – are never mentioned enough. Perhaps it’s because resilience, the skill of being flexible, isn’t thought of as being cool.…
Customer Service Opportunities Win Customers for Life As a motivational customer service speaker, I’ve based keynote speeches on important lessons I first learned in the insurance and financial services industry, and later as a co-owner of an international export company. Customer service means we must always be prepared to go above and beyond the…
What Do You Ask of Others That You Don’t Demand of Yourself? As a keynote speaker on leadership and accountability, I have found that in terms of all the issues causing C-level executives to struggle, far and away, “accountability” is their biggest challenge. Leadership cannot survive without accountability in their organizations. Business writer Shannon…
The Changing Landscape for Insurance & Financial Services As a former insurance and financial adviser, I know much has changed in the past few years in the insurance and financial industry. Customers are more sophisticated and they want to be seen as people, not numbers. Roi Agababa, the CEO of Novidea, a major brokerage…
Are Meeting Planners Determined to Overcome a “Rosy” Outlook? As a motivational speaker on overcoming challenges, it may be counter-intuitive for me to ask clients in the meeting planning industry if they are determined to ‘overcome’ the rosy market outlook for 2020. Yes, but… Most industry surveys for 2020 seem to be optimistic enough.…
The 2020 Changes are Here, Are You Ready? As I frequently speak to groups in the pharmaceutical industry about the sales and marketing outlook for 2020 and beyond, a question I frequently ask attendees is if they have the determination to meet the challenges and the vision to see themselves as being successful. On top…
What Does it Take to Lead Organizations Through Change? Do you have what it takes to lead your organization through change? As a leadership and change management speaker, I ask executive leaders if they have the determination and the vision to lead their organizations through change. Why Vision? “Demanding” that organizations respond to the challenges…
Who Needs to Care for the Caregiver? You. Me. All of Us. Delivering motivational keynote addresses to the healthcare industry on managing change in the nursing profession, I am struck not only by the enormous changes sweeping across the broad nursing landscape, but by the renewed awareness of caregivers as people. The new generation…
Are You Determined to Be a Change Agent for Your Company? As a motivational speaker for companies facing ongoing industry challenges in the marketplace, I am fascinated by change agents who have the determination to step up and make a meaningful impact in their organizations. Who are the Change Agents in Your Company? When I…
The Challenge of Buggy-Whips, Slide Rules, VCRs, and Caramel Macchiatos In delivering motivational keynotes on adapting, reinventing, and the flexibility needed in the modern organization, it is important to illustrate what happens when companies fail to change. Unless a business – or industry – is determined to change, it may cling to an old…
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