Category: Vision

Resilience and Grit, A Physical Impossibility?

 

It’s a funny comparison, resilience and grit, but as a resilience and grit keynote speaker, I know that what seems opposite are connected.

When we think of “resilience,” we think of a strand of cooked spaghetti, a rubber band, stretch-band or something that bends every which way in the wind but returns to normal. When most of us think of “grit,” we think of holding-fast, grinding it out and never yielding.

As a grit and resilience speaker I know that we can’t have one without the other and in fact, they need each other.

Taking it out of the “physical” and into the organizational, I can almost always predict who in an organization will adjust to change and who will encounter problems.

In November 2012, Laura Quast wrote an engaging article for Forbes on why people resist change. She listed 5 reasons:  fear of the unknown, mistrust, loss of control, bad timing, and every person’s tolerance for change.

The Resilience and Grit Equation

Taking the five points above, I like to turn them around and look at them through the lens of my personal philosophy of Vision – Mindset – Grit. Why? Because I believe that no matter what change you are going through, with resilience and grit, you can accomplish far more than you ever thought possible.

  • Embracing the unknown – Every great inventor, athlete, actor, CEO, sales person, artist, or most anyone who has risen to greatness did so because they embraced the unknown. They drowned out everything negative and had a vision of themselves as being successful, with the mindset of overcoming any challenge and the grit to fight it out.
  • Be in control – No one can be in control one-hundred percent of the time, but we can develop the courage to be resilient no matter what is thrown at us. We can visualize taking that control and understanding we are stronger, tougher and braver than we think.
  • Faith in the future – The resilient person is the one who has the vision and resilience to understand that things will work out IF the effort is made to use the daily grit to make it work.
  • Timing is perfect – The person with resilience and grit understands that “things change” and nothing stays the same. The drive to work changes, the shift from in-person work to virtual to hybrid, new machinery, executives, the organization itself changes. Do you have the vision of seeing yourself in a new role, a new office and even new co-workers? The timing could be perfect to allow yourself to stand-up and shine.
  • Tolerance for change – Who has the tolerance for change? You do. Who is resilient enough to adjust and thrive no matter the situation? You are.

 

The resilient person understands that there is no substitute for grit. It may not be “fancy” day to day, but resilient, motivated employees are those who make organizations work and with purposeful grit, they elevate companies to greatness.

 

For more information on Scott Burrows, Resilience & Grit Motivational Speaker for your next event, contact him through this website or his office at: (520) 548-1169

 

If Change is the New Normal, What Must Stay the Same?

 

“Everything is changing, Scott. What do I do now?”

 

Not long ago, as I was about to deliver a change management keynote speech, a harried chief executive manager asked me the question that you see above. If 2020 was a year of confusion and adjustment, what can be said about managing change in 2021 and beyond?

We have all heard the trite expression about change being constant. It has been applied to the stock market, computers, healthcare, transportation and certainly foodservice. As a change management keynote speaker, I was much more impressed with the three-dimensional model of change in the Harvard Business Review (October 29, 2020):

  • Change is perpetual, therefore, occurring all the time in an ongoing way.
  • Change is pervasive, meaning that it is unfolding in multiple areas of life at once.
  • Change is exponential; hence it accelerates at an increasingly rapid rate.

I think back to just last year, when the lockdown first took effect. It changed from indifference and contention to fear to resolve and amazingly to solution. It happened to every aspect of our lives and clearly, the change exploded. Take, for example, video conferencing or the technology involved in the 2020 school year.

The Change Ahead

“Everything changes — that’s the one thing that will never change. If you hide from change, you may find yourself stuck or left behind. If you embrace it, change can take you to some pretty amazing places in life.” – Clare Moore, Forbes magazine, March 30, 2021

Ms. Moore is correct. Everything does change. No human on earth can hide from it, and I would argue that even hiding is a change (we’ve all known people who have “hidden out” in their jobs for years). However, throwing up our hands and “embracing change” hardly means that we are powerless creatures.

In our 2021 lives, both work and personal, if change is the new normal, what must stay the same? We must. You and me; us. We must be rock solid and strong. But how? Here is how I answered the chief executive.

We must look deep within ourselves and our organizations to develop three strong supports:

Vision: What is the vision we have incorporated for ourselves to withstand anything that will affect our organizations, our department, our mission, our sense of purpose in the future? Can others appreciate your vision and do they see the seriousness with which you believe in it?

Mindset: We can all come out with feisty slogans, quotes and phrases, but what is your personal attitude toward standing up to the tides of change when the storms and waves crash over you? How will you hold this mindset close when some around you are ready to fold?

Grit: The best vision and hard-nosed mindset wither and fade without the daily grit to fight to overcome the changes and the challenges.

There is no change in 2021 or beyond that can be met by complacency and “sitting down” when you must be moving forward.

It is not that change is constant, or even that it strikes fear into us, but to understand that with vision, mindset and grit we can overcome whatever is put in our way. We will be the same person no matter what comes next and we will surely win.

 

To book Scott Burrows, Change Management Keynote Speaker for your next event, contact him through this website or his office at: (520) 548-1169

 

 

Resilience is Forged by Determination & Grit

 

Last year in a virtual speech on resilience, I was asked if a resilient manager is the descriptor of someone without conviction or an objective.

“Oh no,” I said, “it is quite the opposite.”

In fact, as a keynote speaker on resilience, I know that the most resilient managers are determined, highly focused and always have a strong sense of purpose. To illustrate my comment, I gave her an example of a basic household item we all take for granted: the rubber band. I might start by saying that the rubber band hasn’t been made of natural rubber in decades!

Born of Vision

When we think of resilience, our minds tend to wander to elastic objects that stretch, bend and return to their original shape. But an elastic object, be it a rubber band or stretch band is first formed by heating chemical compounds, then poured into hardened steel molds, cured by steam heat and eventually cut by hard steel blades to an exacting thickness.

To make an elastic rubber band requires design, engineering, a manufacturing process, quality control and constant refinement.

The purpose of this post isn’t to teach organizations the art of rubber band making, but to illustrate that even the most flexible of objects or resilient of practices is rooted in solid ground or strong tradition or singular mindset.

While the willow tree may bend in the breeze, its strong roots do not; while the lifelong study of Tai Chi is seen as a process of flexibility and flowing movements, its practitioners are extremely aware of their core and connection to the earth.

Resilient Changes

In these times of constant change and the resilience required to meet those changes, the most successful organizations are those that cultivate three key practices: Vision, Mindset and Grit. Whether your organization is devoted to legal, accounting, healthcare or rubber band manufacturing, resilience must be deeply rooted in purpose.

Having a resilient vision means that although pandemic and recovery will cause our organizations undergo constant change this year, we must develop a plan that will connect us to “the earth” of our mission. This plan means we must be determined to be imaginative, creative, deliberate and powerful.

Having a resilient mindset requires not just our teams, but every individual on our team to work at being at their best. To be the best, we must be determined to develop a resilient mindset by honing our skills and strengths to handle with any problem or task that comes our way. The strong roots of the willow tree did not develop that way because of light breezes and plentiful water, but to cope with the changing terrain.

Developing resilient grit is to know that each day, every hour in that day we will face unexpected challenges that must be overcome. Times may change, workplace stressors and opportunities change, but grit is constant.

Resilience is forged of hard determination; to stand against the change and the challenges and ultimately to win, whether your company is involved in insurance, biotech or rubber bands. Resilience in tough times creates winners; narrow thinking or losing intent leads to failure and defeat.

 

To hire Scott Burrows, Motivational Resilience Speaker for your next in-person or virtual event, contact him today through this website or his office at: (520) 548-1169

 

“Dealing with It,” Isn’t a Game Plan

 

In a recent virtual presentation I gave on goal setting and success for 2021, I commented that “Dealing with It” isn’t a game plan. Goal setting and success require determination. Times may be uncertain but that doesn’t mean you shouldn’t set goals.

Who will win in 2021? The person with vision, mindset and grit.

Build Something Powerful

Business journalist John Boitnott recently wrote an article for Entrepreneur magazine entitled “How to Build Your 2021 Business Strategy in the Face of Uncertainty.” Boitnott listed several focal points to consider that not only apply to entrepreneurs, but to anyone in sales or marketing. The three most important points he raised were:

  1. Focus on what you can do.
  2. Provide valuable resources for customers.
  3. (Anticipate) More certainty than uncertainty.

I would like to briefly discuss the items in view of my philosophy of vision, mindset and grit and how they can turn 2021 into the best year of your life.

Focus on What You Can Do

For most of 2020, the world was in some form of lockdown. Business was tough, lay-offs and bankruptcies were everywhere and pessimism was at an all-time high. Despite the doom and gloom, some people did rise up, in fact whole companies rose up, and had incredible years. I’m not dismissing the challenges certain sectors of the economy faced, yet what was it that enabled some businesses able to fight and survive while others gave up and walked away?

It comes down to vision.

Vision focuses on what we can do, right here and right now. In focusing on what can be done to better a situation, rather than wringing our hands and giving up, is empowering. For me personally, vision saved my life.

After an accident took me from being a Division-I athlete to a quadriplegic, I developed the vision to be as strong and mobile as I could be. I progressed further than anyone (except for myself) could have imagined. View 2021 through the lens of vision. While that might sound like a play on words, giving a strong focus, a lens, to your vision is more powerful than you could ever imagine.

Provide Valuable Resources for Customers

Virtually everyone who works, works for a customer. Think about it. What is your plan to provide the best customer service in 2021 that you can for those customers?

It comes down to mindset.

Your 2021 mindset must be to do everything in your power to deliver a level of customer service that far exceeds any experience your customer has ever seen. Customer service wins and keeps customers. Your goal, your mindset, must be to earn a “Five-Star” rating every day. To whatever level you can be there for customers, be there!

(Anticipate) More certainty than uncertainty.

Is this a mistake? Shouldn’t it be the other way around? No! We have seen the worst of it in 2020. The year threw everything it could at us. There are no surprises now. What will it take to develop a successful 2021 game plan?

It comes down to daily grit.

Vision and mindset are necessary, no doubt about it, but in 2021 it will take grit to make the plan work. Are you willing to fight for every victory, every success, every square inch of success?

Getting up from a hospital bed did not happen all at once for me. It was the daily progress, the struggle and the sweat. Grit isn’t pretty, but it’s the glue that holds the plan together. It is grit that will bring you out into the sunlight.

You will get through this, but just don’t deal with it, rise-up and become the winner that you are.

 

Scott Burrows, Dynamic Goal Setting and Success Motivational Speaker, can be reached through this website or by calling: (520) 548-1169

 

Small Business in America: It’s Gut-Check Time

 

Being a small business resilience speaker and having my own business, I relate on a personal level to one of the tragedies of the COVID-19 pandemic: how it impacted small business across America.

By May 12, 2020, the Washington Post reported that at least 100,000 small businesses had shut their doors.

A small business doesn’t necessarily mean a “Mom and Pop Stationery Store.” The U.S. Small Business Administration defines a small business as having as many as 1,500 employees and $35 million in sales.

When a small business goes out of business, it is a tragedy. A business isn’t a “thing,” it’s people trying to build something for themselves and their families.

It is Time for Small Business to Go Big

In July 2020, the United States Chamber of Commerce conducted a survey entitled “Small Business Corona Virus Impact Poll.” The poll reported that of the small businesses that survived the first wave, “Two-thirds of small businesses (65%) are concerned about having to close again or stay closed if there is a second wave…”

The survey reminds us that after the initial lockdown occurred, 85 percent of small businesses were forced to temporarily close. They don’t know if they can survive a second onslaught.

However, there is optimism in this bleakness. Businesses are taking action to anticipate the second wave: 32 percent are purchasing extra inventory, 29 percent are updating websites and improving social media profiles, and 25 percent are refining and boosting e-commerce.

While I’m pleased that small businesses are taking steps to look ahead, there is much more that can be done. In an Associated Press release, entitled “Ways Small Businesses Can Fight Back Amidst COVID-19 and the Retail Apocalypse,” Nebraska farmer Steve Buchanan had some interesting insights including the implied need for local businesses to have the determination to reach out to local communities and to make an impact.

There is great wisdom in reaching out locally. In fact, Mr. Buchanan now sells his produce almost exclusively online.

When I speak to small business associations, I encourage each organization to develop a mindset that envisions success. Does your small business have a vision that looks beyond the current challenges to overcome the challenges?

While buying extra inventory, updating websites and boosting e-commerce are necessary, they are passive.

An important part of having the mindset to overcome challenges is to be creative, to be willing to be an active participant in finding new ways to get customers “in the door,” and to share that vision with every member of your organization. This is called resilience.

Whether you have a dog grooming business with three employees or 300 grooming businesses with 500 employees, there must be a shared vision. To be truly resilient means that everyone in the organization must be determined to pull together to encourage opinions and to believe in your mission.

My heart aches for those small businesses barely holding their own, but I would feel even worse if the only thing standing between success and failure of a small business in the coming months was a lack of resilience to meet the challenges.

Let’s all be determined to have the daily grit to make the vision work and the resilience to do what we need to do to get through this time together.

 

Scott Burrows, Small Business Resilience Speaker, is available for virtual or in-person sales meetings for associations and organizations. Contact Scott today through this website or by calling: (520) 548-1169

 

“Looking Around” is Not the Same Thing as Having Vision

 

In my role as a keynote speaker on pharmaceutical sales and change management, I am often surprised by the answers I receive when I ask a group of sales reps, “What is your vision?”  The answer I most frequently hear is “I am looking for any opportunity I can grab.” It’s the wrong answer. In fact, given the current changes in the pharmaceutical industry, to not understand vision is disastrous.

Sales expert David Jacoby writing for The Sales Readiness Blog states:

“A sales vision must also be challenging, something that is above and beyond the normal expectations. It should also be attainable, that is, realistic enough to be achievable if you and your team stretch a bit. Your sales vision should also specify some positive change that you are committed to realize through concerted effort with your sales team…”

Jacoby is correct. We can all “look around for opportunities,” but pharmaceutical sales teams must develop a set of specific, achievable goals. It takes a razor-sharp vision, with the entire team devoted to success.

The Harvard Business Review, in an article entitled “Ineffective Sales Leaders Can Cause Lasting Damage,” vision is seen as an important aspect of success, especially when there is a change in leadership or sales structure.

HBR said it is important for sales teams to: “Create a fresh vision, reflecting a culture in which salespeople trusted their leaders and in which all salespeople were held accountable for results, and to Communicate the vision using every opportunity, including sales meetings, videoconferences, and the company’s intranet.”

Let’s Get Personal

When it comes to pharmaceutical sales, especially in these times of rapid industry change, it is important to realize that the team is us. It is up to each sales rep to have the determination to be successful and the mindset to carry it out. Vision is more important than ever. Do you have a personal vision statement?

The job seekers website Indeed.com had some important things to say about the importance of writing a personal vision statement (October 7, 2019). In an industry going through regulatory changes, mergers, acquisitions and increased scrutiny, to not write a personal vision statement is foolhardy.

To quote from the Indeed.com article:

“Review it [your personal vision statement] every day. Write your statement on an index card, and keep it in a prominent place you can see it often. If you work in an office, it could be on your desk. Alternatively, you may choose to display the card somewhere at home so you see it when you get up in the morning or do work tasks from home…Choose your next step based on what role gets you closer to your goal…”

The vision statement may change but what doesn’t change is the constancy of having one. If you have the grit to stick to your vision and embrace a set of success goals, no matter how challenging the times, you are well ahead of those who are “just looking around.”

 

 

Hire Scott Burrows, Pharmaceutical Sales Speaker for your next industry meeting. Connect with his office today through this website or by calling: (520) 548-1169