Category: Change Management

I’m Tired of the “Bitter Pill” Jokes – You Too?

 

As a pharmaceutical sales speaker, who has a broad background in sales and motivating pharma sales teams, I am tired of the “Bitter Pill” jokes. What I mean by that are people minimizing your professional background and efforts. If this past 18 months has taught us nothing else, it is that the world has once again turned its attention back to our industry. Are you motivated to meet those needs? You are not a joke; you matter.

Pharmaceutical sales are important. You must strive to be professional, knowledgeable and committed to the industry.

Netherlands-based “The Future of Healthcare,” online magazine wrote (April 23, 2020):

“The representative must be focused, now more than ever, on building networks and relationships with customers… these networks will be very essential in pitching new product launches. They need to be very agile in their efforts to provide the relevant and highly personalized pitches valued by the customers.”

Focus is essential

In this post-lockdown era, your clients have a pent-up need for knowledge. Will you stand-up and deliver that knowledge to them? Steve Jobs had a great quote on focus I’d like to share:

“That’s been one of my mantras – focus and simplicity. Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains.”

He was absolutely right. In my pharma sales keynote talks, I stress that the very best salespeople are those who can take complex information and distill it down into a few important sentences. The trick however, is to have the product knowledge and the confidence to expand on those sentences to give your customer as much detail as is required.

To get to that point there must be an intense commitment; a laser-light focus to the utmost of professionalism.

How do you reach this type of commitment? How do teams, your team, achieve greatness? There are three essential elements I address as highly important:

Vision: In pharma sales, you must have a vision for success. You must carry it with you and allow nothing to clutter it. Learn more, do more and be more. Pharma sales are unlike any other form of selling. When it comes to your work, your vision, let nothing and no one make a joke out of what you do or your highest purpose. Your work will ultimately make a difference in someone’s life.

Mindset: Is your mindset one of playing it loose and not taking yourself seriously? Or is it to develop that laser focus, drive and purpose? If you see yourself as building networks, building credibility and having a standard of excellence, that is who you will be.

Grit: Anyone can decide to be a “decent” Pharma sales rep for a week or a month, but it takes the right amount grit daily grit to be truly successful and outstanding. Grit is a difference maker. No matter the setback, challenge or even triumph in the moment, grit keeps us all on point and very real.

 

What you do is no joke. It is vital. It is important. Believe in that mission, and above all else, believe each day, in yourself.

 

 

To contact Scott Burrows, Motivational Pharma Sales Speaker, please reach out to him through this website or his office at: (520) 548-1169

What are you afraid of?

 

As a motivational sales speaker, it’s strange that more people don’t want to go into sales. This is especially true after most of us spent more than a year locked down, and many of our family, friends and neighbors got laid off.

Did you know that according to the U.S. Labor Department, sales reps who sell technical products or services had a median income in 2020 of almost $109,000? Here’s another interesting statistic (Patrick Thomas, Wall Street Journal):

“[As of July 14, 2021] a major an online job platform, shows the number of sales roles advertised has risen steadily this year, up 65% to more than 700,000 open positions around the U.S., after big layoffs decimated the field at the outset of the pandemic a year ago.”

While we have all heard the woes of industries such as foodservice, retail and manufacturing where jobs go begging, why would hundreds of thousands of jobs paying six-figures on average not get filled?

Fear of Sales

Several years ago, author and sales trainer Scott Edinger wrote about fear of selling for the Harvard Business Review:

“Fear stems from the [perception of] equating sales with making people buy things they don’t want, don’t need, and can’t afford.”

As a motivational sales speaker who has had a successful sales career, I explain to my audiences that the last thing a successful sales person wants to do is to push products or services on people, organizations or associations that they don’t need. My goal, always is to help people, to offer them solutions to their problems and to develop long-term, valuable relationships.

Our fear of selling comes from short-sighted images we have witnessed from childhood. We remember used-car salesmen or unscrupulous clerks. Professional sales people must be the opposite.

Professional selling calls for product knowledge, understanding customer needs and being a facilitator. We are there to serve and to help. In my motivational speeches for sales teams, I stress that every successful sales person must have three unwavering goals that they must always possess. If you have these qualities, you will be professional in attitude and purpose.

  1. You must always have a clear vision. No matter your area of sales expertise, what is your vision for your client? Is it to sell and be “one and done,” or to help them solve a problem such as increasing productivity, improving quality or safeguarding their families? Whatever it is, hold onto that vision and make it work for them – and you.
  2. You must always have a resolute mindset. It was author Napoleon Hill who said “There are no limitations to the mind except those we acknowledge. Both poverty and riches are the offspring of thought.” I might say the same to every successful sales person. If your mindset as a salesperson is to be successful at your career, you will be. If you want to be filled with fear, you will have that too. The choice is yours. Have a mindset of who you are.
  3. You must always have the grit to get better every day. If you get knocked down one day, for any reason, have the grit to get back up, learn from your mistakes and keep going.

 

In the end, what should you be afraid of? Only of not helping enough, trying enough or being determined enough. “Fear” is a luxury for those without vision, mindset and grit. You have all three if you believe they are there.

 

 

For more information on booking Scott Burrows, Motivational Sales Speaker, contact Scott today through this website or his office at: (520) 548-1169

 

At the Crossroads: Why Resilience will Change the World

 

As a motivational resilience speaker for virtual and in-person events, I know it is resilience that will lead us out of hard times if we have the vision to see ourselves as being successful and living positive lives.

The Resilience Focus

Studies on resilience in the workplace are not new. However, resilience is finally coming into the spotlight as the way we can climb out of lockdowns, semi-lockdowns, doubts and fear. Many organizations are at the crossroads of success and failure and it is up to each one of us to chart a positive course for ourselves and our companies.

It is human nature, for all of us to fear not being “equipped enough” intellectually or even to have the capacity to work enough to overcome the massive challenges in front of us. However, research has shown that it is resilience, and not working 18-hour days that will predict success.

Several years ago, Australia’s prestigious Centre for Confidence and Well-Being reported the results of research on organizational changes and companies making it through tough times. The findings were earth shattering:

“It is those with resilience who cope best with challenges like constant organizational change and upheaval…The good news is that although some people seem to be born with more resilience than others, those whose resilience is lower can learn how to boost their ability to cope, thrive and flourish when the going gets tough.”

This was exciting news for two reasons: the resilient employee or manager gets through the toughest of times, and it can be learned.

Then, shortly after, a classic management paper was published by the American Management Association. They analyzed resilience and key traits of resilient people:

These attitudes are commitment, control, and challenge. As times get tough, if you hold these attitudes, you’ll believe that it is best to stay involved with the people and events around you (commitment) rather than to pull out, to keep trying to influence the outcomes in which you are involved (control) rather than to give up, and to try to discover how you can grow through the stress (challenge) rather than to bemoan your fate.”

As a virtual and in-person motivational resilience speaker, I not only understand what resilience means in theory, but I have lived it after going through a motor vehicle injury that changed my life forever.

Do You Have the Grit?

Do you have the grit to be resilient no matter what challenges lie ahead for your organization? We can talk of vision and mindset in overcoming challenges, but it is grit that will keep us committed, allows us to stay in control and to be up to the challenges that are placed in front of us.

Grit demands we maintain our social networks, to make an impact and help us to grow the more stress we must undergo.

The most resilient are those who are willing to overcome the trial before us than to complain about the hand we have been dealt. Be one of those people – and you will succeed.

 

For more information on booking Scott Burrows, Motivational Resilience Speaker for Virtual and In-Person Events, contact Scott through this website or his office at: (520) 548-1169

 

Why Did the Country Not “See” Your Sacrifice?

 

In one of my recent motivational talks on educators developing resilience and overcoming adversity, an administrator at a large university timidly raised her hand and asked:

“Scott, while I appreciate the sacrifice of the healthcare profession, first responders and the like, why does it seem that my fellow educators have been ignored for the efforts over the past 18 months?”

She made an excellent point and I agree that it’s mystifying.

My heartfelt answer was direct and simple: “You have been there through the worst of it. Through the most bleak and awful. You have shown courage and determination that those outside of education cannot imagine.”

I am not alone in that sentiment.

Teachers Sacrifice

Let me start by offering a quote from an excellent opinion piece by former educator Charis Grainger-Mbuga that appeared in the Atlanta Journal Constitution (May 5, 2021):

“It is easy to use teachers as scapegoats when so much around us seems to be falling apart. Certainly, a global pandemic qualifies as a true indicator of things falling apart. But through it all, each one of us has leaned heavily on teachers to help us not only instruct our children in academics, but also to sustain our very society…”

In another insightful article on the topic written for NPR (April 19, 2021), ‘We Need To Be Nurtured, Too’: Many Teachers Say They’re Reaching A Breaking Point, writer Kavitha Cardoza, stated:

“In March 2020, when schools moved online, teachers across the U.S. had to completely reimagine their approach to education, often with no training or time to prepare. For many, it was a rough transition.

Teachers told NPR they’ve spent the past year experimenting with different methods of online and hybrid teaching, while also providing tech support for their students and families. Many say they routinely work 12-hour days and on weekends, yet struggle to form relationships with children virtually…”

No One Understands the True Sacrifice

In addition to the educator friends and family members who have inspired me, my daily work and preparation in delivering motivational speeches, along with seminars and breakout sessions, I understand sacrifice all too well.

However, if there is one lesson I’ve learned, it is that no one understands the challenges and the need for resiliency for those in education – as do educators. “Sacrifice” and overcoming adversity can be a terribly lonely and thankless road.

As a profession, it is essential that we have a clear vision for ourselves, the mindset to have the ability to see and respect our mutual accomplishments and the daily grit to work through our problems.

In fact, it was my injury that led me to develop the philosophy of Vision—Mindset—Grit. As I put myself through grueling training and rehab sessions, often 12 hours a day, I realized that while people tried to say the right things, but they often took my sacrifice and work for granted. They didn’t see the worst days and the worst of it.

Yes, I went further than anyone could have predicted, but nothing, nothing was guaranteed beyond sweat. I know first-hand, there has been a lot of talk about educators over the past 18 months, but only you know the 12-hour days, sweat and tears. We must all support one another and rise together. We must see ourselves as winners and never as victims.

You are noble, you all make a difference and now it is time for us to embrace those qualities in one another.

 

For more information on booking Scott Burrows, Motivational Education Speaker on Overcoming Adversity and Developing Resilience for your next event, contact him through this website or his office at: (520) 548-1169

How Alert and Agile are You to Industry Changes?

 

The buzz in the insurance and financial industry is focused on the changes all around us. As a national insurance and financial industry keynote speaker audiences are constantly asking me questions about changes in regard to the financial bearing of COVID-19 on the industry, the hybrid workspace model, payment processing, legal challenges following the pandemic and similar issues. While each factor is important, to my mind the most important issue is YOU.

YOU is Not an Acronym!

Insurance expert Patricia Moore recently (May 3, 2021) stated that the industry is shifting to more customization, personalized communication and a strong desire for you to be there when they need you.

Aren’t those self-evident concepts? Unfortunately, not. As an insurance and financial industry keynote speaker and a member of the Million-Dollar roundtable, I believe that many agents were caught flat-footed when the pandemic hit because they failed to be alert and agile. It was business as usual prior to the pandemic and many agencies have not fully recovered as we enter the second-half of 2021.

The one question everyone needs to be asking themselves is “Do I have the vision, mindset and grit to be successful?” The question requires investigation on our part.

In terms of customization, no matter how much YOU feel that the customer can find online, it still comes down to your delivering solutions that match the customer’s needs in this unpredictable climate. Do you have the mindset it takes to provide real answers to your customer’s needs and not cookie-cutter fixes? Will you visualize what changes lie for your customers in the year ahead and the grit to deliver on your promises?

When we refer to “personalized communication,” we are not talking about a snail-mail letter with fancy penmanship! Now, more than ever, insured individuals, organizations and corporations want to know that you are there more them. While we live in digital times, with digital payments and digitized insurance options, it doesn’t mean that customers don’t want to hear from you. In fact, we are seeing that the opposite is true.

One of the chief complaints I hear in meetings and seminars (virtual or in-person) is that they never hear from their agents. In some cases, they don’t even know their names! Do YOU have the mindset to be there for your clients? Do you have the vision to service their needs, day-in and day out? Are you willing to have the grit to update them, offer them your expertise and care about them as people? We are, after all, in the people business, not the premium business.

Finally, are you willing to really be there when you are needed? Being there is more than a cute slogan and catch-phrase. Your clients need you as never before. Are you willing to stand-up for them in times of trouble and challenge as never before?

Will you be there for them should times get tough again? Do you have the grit to tell them that you appreciate their business and that you have their backs no matter what the future brings?

To be successful YOU must be alert and agile. 2021 can be your best year if that lesson is remembered.

 

For more information on booking Scott Burrows, Insurance & Financial Speaker for your next event, contact him through this website or his office at: (520) 548-1169

You’re Much Tougher Than You Think

 

Speaking to audiences across the country about overcoming adversity and developing resiliency, it has been my honor to motivate organizations going through tough periods of change and challenges. In my keynotes about overcoming adversity, I recall my own challenges while still in my hospital bed,  formulating my life philosophy of Vision, Mindset and Grit.

“It was Easier for You”

Recently, I had the honor of addressing an audience in-person and an attendee started his comments in this manner:

“Scott, I admire how you were able to overcome adversity, but after all, you’re special. Before your accident you were a martial artist and D-1 football player. You already had a tough mindset and the vision of wellness.”

The mid-level executive went on to explain that soaking wet he was 140 pounds, and barely topped 5’6”

But I am not special, and while it was true that after the car crash, I was a quadriplegic with multiple injuries facing the fight of my life, I am constantly inspired by the stories of others when facing obstacles and finding the grit to push through their challenges.

Two stories come to mind. An executive who, many years back, lost his job to an acquisition. He launched his own company at 73, and has become quite successful. He still works at 82. The inspiring part is that he simultaneously battled cancer and nursed an ill-wife. Another friend survived several tragedies as well, and became an award-winning author. In addition, she lectures throughout the country on pet adoption and mentor’s at-risk children.

If we develop a vision to overcome adversity, have the mindset to be resilient no matter what life throws at us, and the grit to fight whatever has been dealt, we can rise up against our toughest opponent: ourselves.

You Really Are Much Tougher Than You Think

In 2018, Psychology Today featured an interview with researcher and social activist Emilia Lahti in an article entitled “Are You Tougher Than You Think?”

Lahti wrote about toughness and the Finnish concept of Sisu, having the ability to tap into courage and determination. Whether you are in a company about to be acquired or you are launching a product line or facing any kind of uncertainty, you are tougher than you think. Lahti pointed out five important attributes we all need in life:

Stand up for what is important; for your company, your team, for yourself; adopt an action mindset (don’t just sit there); overcome your inner critic (and by the way, I met incredible martial artists who were not much more than 100 pounds); ask for help (we’re all connected) and foster courage and determination in others (the more you believe in yourself, the more others will believe in you).

You are much tougher than you think, more resilient than you know, and more determined to succeed than you realize. Call upon those strengths and you too will have the vision to overcome adversity, the mindset to be strong no matter the situation and the grit to believe in yourself every day.

 

To book Scott Burrows, Overcoming Adversity and Resilience Motivational Speaker for your next in-person or virtual event, contact him today through this website or his office at: (520) 548-1169

 

If Change is the New Normal, What Must Stay the Same?

 

“Everything is changing, Scott. What do I do now?”

 

Not long ago, as I was about to deliver a change management keynote speech, a harried chief executive manager asked me the question that you see above. If 2020 was a year of confusion and adjustment, what can be said about managing change in 2021 and beyond?

We have all heard the trite expression about change being constant. It has been applied to the stock market, computers, healthcare, transportation and certainly foodservice. As a change management keynote speaker, I was much more impressed with the three-dimensional model of change in the Harvard Business Review (October 29, 2020):

  • Change is perpetual, therefore, occurring all the time in an ongoing way.
  • Change is pervasive, meaning that it is unfolding in multiple areas of life at once.
  • Change is exponential; hence it accelerates at an increasingly rapid rate.

I think back to just last year, when the lockdown first took effect. It changed from indifference and contention to fear to resolve and amazingly to solution. It happened to every aspect of our lives and clearly, the change exploded. Take, for example, video conferencing or the technology involved in the 2020 school year.

The Change Ahead

“Everything changes — that’s the one thing that will never change. If you hide from change, you may find yourself stuck or left behind. If you embrace it, change can take you to some pretty amazing places in life.” – Clare Moore, Forbes magazine, March 30, 2021

Ms. Moore is correct. Everything does change. No human on earth can hide from it, and I would argue that even hiding is a change (we’ve all known people who have “hidden out” in their jobs for years). However, throwing up our hands and “embracing change” hardly means that we are powerless creatures.

In our 2021 lives, both work and personal, if change is the new normal, what must stay the same? We must. You and me; us. We must be rock solid and strong. But how? Here is how I answered the chief executive.

We must look deep within ourselves and our organizations to develop three strong supports:

Vision: What is the vision we have incorporated for ourselves to withstand anything that will affect our organizations, our department, our mission, our sense of purpose in the future? Can others appreciate your vision and do they see the seriousness with which you believe in it?

Mindset: We can all come out with feisty slogans, quotes and phrases, but what is your personal attitude toward standing up to the tides of change when the storms and waves crash over you? How will you hold this mindset close when some around you are ready to fold?

Grit: The best vision and hard-nosed mindset wither and fade without the daily grit to fight to overcome the changes and the challenges.

There is no change in 2021 or beyond that can be met by complacency and “sitting down” when you must be moving forward.

It is not that change is constant, or even that it strikes fear into us, but to understand that with vision, mindset and grit we can overcome whatever is put in our way. We will be the same person no matter what comes next and we will surely win.

 

To book Scott Burrows, Change Management Keynote Speaker for your next event, contact him through this website or his office at: (520) 548-1169

 

 

The Pandemic Might Have Changed Pharma Sales Forever – What About You?

 

As a pharma sales motivational speaker with a long-standing interest in healthcare, I followed how the COVID-19 pandemic affected our industry. There were profound changes – and it was much more than “business as usual.” The question is: “What about you? Are you ready to change with the changes?”

We are Innovation Champions

How can we not be proud of our industry? Seriously. According to a report by Deloitte Consulting (March 30, 2021), in 2020 the FDA “approved a near-record 53 novel drugs—up from 48 the prior year. These innovative therapies…offer new treatment options for patients who suffer from a wide range of illnesses including cancer, spinal muscular atrophy, and hereditary angioedema.”

What a great testament to a great industry! As a pharmaceutical sales speaker, I am amazed at the dedication of everyone involved.

However, this is not a time to rest on our laurels, in fact, the pandemic has exposed serious flaws that everyone involved in sales and marketing must be determined to address.

Brian Corvino and Candy Lurken, principal authors of the report appropriately named “The pandemic didn’t hinder drug launches but it has altered sales tactics”, noted that limited market access, inadequate understanding of marketing needs and poor product differentiation as being “the top reasons the drugs don’t live up to initial expectations.”

It’s about Sales and Marketing

Indeed, the new drug launches have not lived up to sales expectations. Companies have “revised or scaled back” and market response has been lackluster. Everyone is in agreement that the industry has struggled to convey the important sales messages as communication tactics have changed.

The Deloitte research has shown that in 2020:

  • Clinicians are seeing fewer patients and writing fewer prescriptions
  • Reps and clinicians have gotten used to virtual meetings
  • Information is being delivered through new channels

We know that, unfortunately, many patients have suffered due to a reduction in insurance benefits, and some practices cut back on admin people. And while we had no choice but to meet virtually, there may be a permanent move to hybrid situations, and while information has largely been conveyed digitally, it must be differentiated. What are you offering that is above and beyond, that exceeds expectation? What support do you offer that is surprising and shows effort and outstanding customer service?

Why it Matters

If you are in any aspect of pharma sales and marketing, then you are also aware of a simple but important truth as expressed by Corvino and Lurken: The pandemic has not reduced the demand for drugs that address unmet needs.

What you do as a pharma sales rep matters, to companies, clinicians and ultimately to patients. The year 2020 may have altered many things, but it did not affect the need for what you are offering and who it will ultimately help.

To succeed in this post-pandemic world will require your mindset, vision and the daily grit to make a difference. The challenges have never been greater, but neither have the rewards. Are you ready to make a difference?

 

 

Book Scott Burrows, Pharmaceutical Sales Keynote Speaker for your next event, contact him today through this website or his office at: (520) 548-1169

 

Change is All-Around Us, It’s Time to Rise Up

 

As a motivational speaker for the insurance and financial services industry, I have never seen as much sweeping change as we are experiencing now. I say this as someone who worked in the industry and made it to the Million Dollar Round Table and who carefully follows every industry development.

2020 changed everything, but 2021 will raise those changes to a whole new level.

Regulation 187 and Beyond

The amendment known as New York State’s regulation 187 is just a number to some, but it signaled the start of sweeping change in the insurance and financial service industry. Though its origins go back, to pre-pandemic 2019 it picked up steam across the nation.

Bill Unrue, industry insurance expert said at the start of 2021:

“The rule requiring insurers to act in the best interest of the consumer will likely become the standard for the U.S. life and annuity insurance industry over the next few years. The rule demands more simplicity and transparency within the annuity and life insurance sales experience to prevent what some call “consumer financial exploitation.”

In addition to the changes moving us all to greater transparency, more clarity and policy language that’s easier to understand, is another trend that can no longer be ignored: the 2021 Digital Climate.

Retail and commercial consumers are comparison shopping online as never before. And, what is surprising, are the consumers of that insurance. In a CNBC article on “panic buying” of insurance during the pandemic (October 21, 2020), it was found that:

“There was a 13% increase in life insurance applications among the under-44 age group in the third quarter versus Q3 2019, compared with a 9% jump for 45- to 59-year-olds and 0.4% in the 60-plus category.”

While the industry saw a jump in insurance sales in 2020, and that finally, more Americans are getting insured after years of decline. The so-called panic buying during the pandemic also meant that transparency was at an all-time high and climbing. The Millennial buyer, being an early adopter of all things digital, is seeking easy-to-find comparative coverage rates, superior, online customer service and a commitment of insurers to offering ethical and crystal-clear language as never before. What’s more, with states adopting similar rules to New York State’s regulation 187, anything put out online will be subject to intense scrutiny.

What is Your Vision?

You can turn your insurance and financial services future into a tremendous opportunity, and it’s apparent that customers are receptive as never before, but it’s going to take every ounce of your vision to make it happen. Do you have that vision?

Your mindset must be to offer exceptional and transparent customer service, to be as digitally savvy as you can be and to offer product that is unquestioned on the basis of its comparable value. Pre-pandemic, Americans had fallen off insurance purchases, now it is up to you to take advantage of the renewed interest. Can you embrace that mindset?

However, understand this is not the same industry that it was less than five years ago. It can be better, but it is up-to-you.

To be successful, will take the daily grit to outwork the competition and to convey the importance of what you are doing and why your mission is so important. You can be successful, but it is a commitment as never before.

 

Contact Scott Burrows, Insurance & Financial Services speaker for your next event, through this website or his office at: (520) 548-1169

 

There is no Medicine Like Grit

 

In my motivational presentations on Grit for healthcare organizations, my audiences are sometimes puzzled when I stress the importance of grit in every aspect of medicine and patient care. The relationship between grit and healthcare is stronger than you might imagine.

The Predictor

From physicians in training, to medical equipment sales teams, the topic of grit has come into greater prominence over the past five years.

Allen F. Shih wrote a groundbreaking article for the Journal of Graduate Medical Education in 2017 entitled The Importance of Grit in Medical Training. Shih, a physician and educator himself, understands that it is impossible for medical schools and residency programs to predict success.

To get into a medical school or competitive residency program has long been thought of as the domain of the intelligent and super-intelligent. However, intelligence may not be enough.

Studies of teachers and even West Point cadets has shown that some “intangible factor” beyond test scores, extra-curricular activities, demographic information or GPA indicates those candidates who will fight it out, dig-in, reach down and succeed.

According to research into grit:

“Some have suggested that grit should be integrated into the medical school admissions process by asking recommenders to speak to an applicant’s perseverance or by inquiring about grit during the interview process. We echo these sentiments.

“We expect grit to be an important metric in undergraduate and graduate medical education…we suggest that the academic medical community assess objective measures of grit in their review of applicants.”

As a keynote speaker on healthcare grit who has explored the topic with groups as wide-ranging as nursing students, pharmaceutical sales teams, orthopedic associations, hospital administrators and therapists, I have determined that “qualifications,” while important are flawed. “Over-stressed” measurements such as the need for admissions committees to debate statistically insignificant GPA candidate comparisons often push the topic of grit aside.

What Got You Here?

In a sense, my own journey started in healthcare, as a patient in a large hospital where an accident left me a quadriplegic. I not only understood that unless I developed the philosophy of Vision-Mindset-Grit, that I could languish in that bed and stumble in self-pity. I did improve and my life is much better than I expected due to a vision of wellness and a mindset to go farther than anyone thought was possible. It was grit that separated me from others in my position.

However, in the day-to-day journey that helped me off that bed and allowed me to stand-up and go forward, I was aware of those around me: physicians, surgeons, nurses, physical therapists and all the wonderful support personnel.

What interested me in my many talks to them over the months was that often the most skilled, supportive and compassionate healthcare providers weren’t necessarily those who graduated number one from their many classes and licensing, but those who clawed and fought for every victory and achievement.

These incredible people who formed my team saw in me, what I saw in each of them. They pushed me as others had pushed and elevated them. In the end, we all stood tall together.

Make no mistake, that grit not only belongs in healthcare, but may be its very life-blood.

 

To book Scott Burrows, Motivational Speaker on Healthcare Grit for next event, contact him today through this website or his office at: (520) 548-1169