Category: grit speaker

When Everything is Changing, What Should Stay the Same?

 

If you perform any corporate sales function, I don’t have to tell you that in the pandemic everything has changed. As a former corporate sales person myself, I valued meeting face-to-face with my clients. That is currently not possible. Sales people have had to re-focus their strategies.

The Change Begins with You

If corporate sales teams are trying to understand how to manage change, their customers are in the same boat as well.

David Ash, senior vice president of FLMH, an agricultural sales and marketing firm, gave this advice to sales teams attempting to adjust to the changes brought about by COVID:

“Many people are frozen in place right now and don’t know what to do with themselves. But it’s important to get up every morning, create a plan, set goals and focus on how you can best serve your customers.”

This thought was echoed by FLMH executive vice president Mitch Van Kampen:

“We have to get creative about problem solving…it’s the salesperson’s business to be asking the right questions and finding proactive solutions.”

These solutions don’t come by magic, they require an intentional vision to develop strategy to implement that change. Sales consultant Tamara Schenk concluded the following regarding sales team management during periods of change.

  • You first need a shared vision of success across the organization.
  • You need a comprehensive change story, i.e., What we doing? Why are we doing it?
  • You need to have clarity in how those changes are to be accomplished.
  • Most importantly: The change you want to see in the organization begins with you.

Do you have the determination to see that change begins with you? Your sales team may have a good idea of what they want to accomplish, they may be clear on those goals, but unless they have the daily grit to get things done, managing change will be an impossible, uphill battle.

See Yourself as Successful

Tamara Schenk makes an important sales change observation:

The key for success is you being the example for the change you want to see in your organization. That means that you should be the first to use and apply the new methods, processes, tools, content assets, etc. You should be amongst the first to use new content, including the sharing functions, with your clients. If it’s about training or coaching, you should be the first one attending the class, even if it’s an online training.”

If you are employed in any corporate sales capacity during these times of rapid and unexpected changes, you must be determined to set an example, to leave your comfort zone and to be determined to lead. Remember that your customers need you.

Become better informed than anyone in your organization, learn as much as you can, coach as many people on your team as possible, and make yourself invaluable.

There will always be change, but what must remain is your vision and core values. For those with the mindset of winning, with the determination to make a difference and the desire to win, there will be rewards.

The pandemic is a major challenge, to be sure, but there will always be challenges. Those who rise to them will be winners. Be the winner that you are.

 

Scott Burrows, Corporate Sales Change Management Speaker, is available for virtual or in-person sales meetings for associations and organizations. Contact Scott today through this website or by calling: (520) 548-1169

 

Small Business in America: It’s Gut-Check Time

 

Being a small business resilience speaker and having my own business, I relate on a personal level to one of the tragedies of the COVID-19 pandemic: how it impacted small business across America.

By May 12, 2020, the Washington Post reported that at least 100,000 small businesses had shut their doors.

A small business doesn’t necessarily mean a “Mom and Pop Stationery Store.” The U.S. Small Business Administration defines a small business as having as many as 1,500 employees and $35 million in sales.

When a small business goes out of business, it is a tragedy. A business isn’t a “thing,” it’s people trying to build something for themselves and their families.

It is Time for Small Business to Go Big

In July 2020, the United States Chamber of Commerce conducted a survey entitled “Small Business Corona Virus Impact Poll.” The poll reported that of the small businesses that survived the first wave, “Two-thirds of small businesses (65%) are concerned about having to close again or stay closed if there is a second wave…”

The survey reminds us that after the initial lockdown occurred, 85 percent of small businesses were forced to temporarily close. They don’t know if they can survive a second onslaught.

However, there is optimism in this bleakness. Businesses are taking action to anticipate the second wave: 32 percent are purchasing extra inventory, 29 percent are updating websites and improving social media profiles, and 25 percent are refining and boosting e-commerce.

While I’m pleased that small businesses are taking steps to look ahead, there is much more that can be done. In an Associated Press release, entitled “Ways Small Businesses Can Fight Back Amidst COVID-19 and the Retail Apocalypse,” Nebraska farmer Steve Buchanan had some interesting insights including the implied need for local businesses to have the determination to reach out to local communities and to make an impact.

There is great wisdom in reaching out locally. In fact, Mr. Buchanan now sells his produce almost exclusively online.

When I speak to small business associations, I encourage each organization to develop a mindset that envisions success. Does your small business have a vision that looks beyond the current challenges to overcome the challenges?

While buying extra inventory, updating websites and boosting e-commerce are necessary, they are passive.

An important part of having the mindset to overcome challenges is to be creative, to be willing to be an active participant in finding new ways to get customers “in the door,” and to share that vision with every member of your organization. This is called resilience.

Whether you have a dog grooming business with three employees or 300 grooming businesses with 500 employees, there must be a shared vision. To be truly resilient means that everyone in the organization must be determined to pull together to encourage opinions and to believe in your mission.

My heart aches for those small businesses barely holding their own, but I would feel even worse if the only thing standing between success and failure of a small business in the coming months was a lack of resilience to meet the challenges.

Let’s all be determined to have the daily grit to make the vision work and the resilience to do what we need to do to get through this time together.

 

Scott Burrows, Small Business Resilience Speaker, is available for virtual or in-person sales meetings for associations and organizations. Contact Scott today through this website or by calling: (520) 548-1169

 

In Sales, Some Things Change; Resilience Doesn’t

 

As a motivational speaker on resilience and grit, I know that of the many qualities a salesperson needs, resilience – and the daily grit to remain resilient – are never mentioned enough. Perhaps it’s because resilience, the skill of being flexible, isn’t thought of as being cool. It is, and in fact, business resilience yields huge benefits.

Get Tough

I’d like to open these thoughts on resilience and grit by quoting Gary Galvin, CEO of Galvin Technologies:

“While salespeople will find success when they lead with empathy, they’ll find greater success when they respond with resilience.”

He is on the money. When I was in the insurance and financial services industry, I qualified for the Million Dollar Round Table through the resilient pursuit of my sales goals. Of course, I was sympathetic to situations involving my clients, but it was far more important to be flexible to their needs, and to put in the effort to immediately respond to questions and changes.

If I was going to be successful as a salesperson, I had no choice but to develop a flexible mindset.

Michael F. Kay, wrote an article for Forbes magazine (11/7/17) entitled: “Resilience Is A Mindset Of Awareness And Practice.” Kay listed several ways in which this mindset can be nurtured. Among the top methods for cultivation of resiliency are increasing our sense of control: you are not powerless when your sales plans change, you can change with it; it is important to maintain perspective in a changing situation; and you must develop a positive self-concept.

I would also add that if you are part of a sales team, associate with those who also have a flexible mindset. It is easy to be surrounded by negative or inflexible people. They cannot help you. The winners on your team will see opportunity even in adversity.

Get Gritty

However, to be resilient also requires the grit to keep going and to see the big picture rather than the immediate problem. Kori Miller, writing for Positive Psychology, presented a wonderful summary of grit as a component of resiliency:

“Grit is about sustained, consistent effort toward a goal even when we struggle, falter, or temporarily fail.

Resilience is our ability to bounce back after we have struggled, faltered, or failed. It is being able to pick ourselves up, dust ourselves off, take a moment or two to collect ourselves, and then get back to the business of pursuing our goal. It involves optimism.”

We cannot be resilient without grit nor can we possess a “gritty mindset” without resilience. As any successful salesperson knows, in real life we may misquote an important benefit, miss an appointment or inadvertently park in the CEO’s parking space. Those things unfortunately happen. It is how we respond to those struggles that count, whether it amounts to making a detailed correction, profusely apologizing (without fabrication) or sending a dozen roses.

In the end, resiliency and grit are about the courage to stand up after you have been knocked down and to keep smiling.

 

To hire Scott Burrows, Inspirational Keynote Speaker on Resilience and Grit for your next industry meeting, connect with his office today through this website or by calling: (520) 548-1169