Category: Motivational Speaker

Is the Healthcare Industry Paralyzing Patient Care with Numbers?

For some time now, the mindset in the healthcare industry has been that the economies of scale created by the mergers of healthcare systems have resulted in superior patient care. Financial analysts have argued that since consolidation has worked for airlines, restaurant chains and insurance companies, then why not for the medical community?

Consolidation has been presumed to reduce costs and expand services and treatment options, especially in competitive markets. The raw numbers might seem to support this contention; certainly, there are budgetary advantages of lowering unit costs of medical devices, buying pharmaceuticals in greater quantities or eliminating redundant administrators.  But experts are now warning that in the rush to consolidate, one critical factor is being overlooked: patient care.

New Findings on the Patient Experience

A recent New York Times article entitled “Hospital Mergers Improve Health? Evidence Shows the Opposite,” suggests that tragically, the results of merging have led to an increase in patient mortality and a decline in care.

Martin Gaynor, a Carnegie Mellon University economist and one of the authorities cited in the article says “evidence from three decades of hospital mergers does not support the claim that consolidation improves quality (care).”

To back that up, the Federal Trade Commission recently reviewed the cases of about two million Medicare beneficiaries who had been treated for heart disease over an eight-year period. According to the article, in areas of the country where there is less competition “(Cardiac) patients are more likely to have heart attacks, visit the emergency department, be readmitted to the hospital or die.” In fact, in areas where there is one dominant cardiology clinic and the elimination of competition, cardiac patients may stand a 5-7% chance of having a repeat heart attack.

When competition is allowed in a market, healthcare staffs have no choice but to turn their mindset to the patient. They have to care about patient satisfaction, and in turn patients respond to that care. This is just as true in countries where there is strong government regulation, such as England, as it is in the United States.

According to the New York Times piece, “family doctors in England found that quality (care) and patient satisfaction increased with competition.”

More Than Numbers, It’s Mindset

In many areas of the country, consolidation has also created long patient wait times to make appointments and then once in the facility to be seen in a timely manner. Some healthcare specialists believe that if wait times are streamlined then patient satisfaction will dramatically improve. This is the case of another “number” being applied to a complex issue as though patients are pieces on a conveyor line.

Press Ganey Associates is the leading market research firm for the healthcare industry known for its patient satisfaction surveys. In other words, they talk to patients. Joe Greskoviak, president and CEO at Press Ganey concluded:

“The immediate reaction is that patient loyalty is based off things like wait time. That’s not necessarily the case. There are drivers of patient loyalty that are very actionable (such as) improving communication and then, empathy. Patients want to understand that we actually care for them.

Chasing the numbers is paralyzing patient care rather than curing it. Healthcare providers need to re-examine the mindset that consolidation, automation and computerization can improve patient satisfaction simply by reducing budgets, improving wait times and other analytics. There needs to be a renewed and shared vision that the focus of healthcare must return to the patient.


Contact Scott Burrows, Healthcare Industry Motivational Speaker through this website or call us today at: (520) 548-1169



Scott Burrows: Motivational Workplace Safety Speaker


Most of us say that we believe in safety. We try to remember to wear our seat belts, take care when climbing ladders, or prompt our kids to pick up the toys they left on the floor!

In companies, we put up safety posters, provide training, and maintain the VISION to commit ourselves to safety by following safety protocols to keep accidents from occurring on the job.

While our MINDSET may be safety first, we experience accidents on the factory floor, warehouse, on the roads and when we make deliveries. Why does this happen? It comes down to a lack of GRIT, the focus to make safety the highest priority, each day, every day.

Scott Burrows: Keynote Speaker on Workplace Safety

I always worked hard. In my late teens, as a golf course supervisor, I drove trucks, tractors and worked around hazardous chemicals. I thought I had a safety mindset. One night, while the passenger in a friend’s car, I made a poor decision to not wear a seat belt. That night my friend lost control of the car and we hit a sand pile. The car overturned end over end, several times, and I was badly injured.

Prior to the accident I was a Division-I football player and a martial artist. After the accident, the doctors said I would be a quadriplegic. As I recovered, I developed the philosophy of VISION-MINDSET-GRIT. Vision and mindset are important, but without grit, we can never reach our safety goals.

Workplace Safety and GRIT

Workplace safety is a full-time job. We need the daily determination to see the job through. We must be interconnected by safety awareness no matter how familiar we are with the equipment and established protocols.

If GRIT weakens, it leads to indifference. When “just good enough” is enough, it guarantees an accident is waiting to happen. It takes everyone’s focus to have a safe work environment.

In 2019, American companies will pay out more than $65 billion in employee injury insurance claims. Many of those workplaces will lack the GRIT to instill a safety MINDSET and VISION. This year, let me help your company to have the GRIT to make your workplace a safe workplace.

 Want your workplace to have the VISION, MINDSET and GRIT to embrace safety? Contact Scott Burrows, Keynote Motivational Speaker on Workplace Safety today through this website or call us at: (520) 548-1169

Sometimes, when it comes to motivation, it can be a matter of ”easier said than done.“

If you feel this is your truth, you will be pleased to know that all hope is not lost. There are many ways you can attempt to motivate yourself. These are not quick fixes. They do take a degree of thought and focus. (more…)

What inspired me to write this Blog was a Tweet I read after I presented to the Canon Solutions Annual Conference: “We are all ‘dreaming in full color’ with @ScottVMG at #thinkconference2016.”

It’s easier to tone DOWN a Colorful idea than it is to tone UP a Boring one! So, be willing to see complete success in your mind’s eye first. Now, imprint that outcome. Do it so frequently that your Mind can no longer tell the difference between your heavily-etched idea and what is real. In doing so, it becomes your reality, which then becomes your Belief.

This is one of many strategies that I used to help me conquer adversity and ongoing change when I was told by my doctors that I would be confined to a wheelchair for the rest of my life. That happened in 1984 when I was 19 years old after a life-changing automobile accident left me paralyzed from the chest down and diagnosed a quadriplegic. And, it’s one of many strategies that I continue to have in my tool kit that has had a profound impact in both my personal and professional life, and I know it can have the same impact on you if you’re willing to take action!

I detail my success strategies in my Book: Vision-Mindset-Grit.

Vision Mindset Grit : How to Stand Up When Life Paralyzes You (Book and eBook)

On September 27, 2016, I was in New York with my fiancé, Kim, as the Keynote Motivational Speaker for a Fortune 500 Company’s Annual Conference. There were over 1,200 Global Finance Associates and CFOs in attendance. Afterwards, many of the attendees were sending me LinkedIn requests and, as I was accepting them, a blog by Todd Zint,CMP, CMM, founder and creative force behind Ignite Event Solutions, caught me off guard. Todd listed me as 1 of 6 speakers whose messages resonate. It was such a humbling experience that I wanted to share it because in life, if you work hard, Expect the Unexpected!



Todd writes:

Researching and deciding on a session or keynote speaker who can deliver on an intended objective and truly resonate with an audience can be exhausting, if only because of the seemingly endless talent available in the marketplace today. Fortunately, the Internet and speaker bureaus have made it easier to decipher the vast ocean of speaker options and to narrow down choices based on search requirements.

Throughout my career, I have had the opportunity to observe several speakers — some left me confused about their intended message, some who hit the mark, and some who inspired me to take positive action. The speaker experiences that didn’t hit the mark usually happened because of a lack of due diligence and management of the three key planning pillars. If the pillars are not managed correctly, you could get a less than stellar outcome.

Pillar 1: Know Your Message: The first pillar is the determination of a theme and message that aligns with your conference theme. Normally, you should do this before you select a speaker, though on occasion, decision-makers will have a specific speaker in mind and then build a theme around the speaker’s existing outline.

Pillar 2: Engage Your Audience: The second pillar embraces the thoughtful consideration of the audience interaction. What does your organization want the audience to “know, feel and do” during and after the session based on the speaker’s message.

Pillar 3: Engage the Speaker: The last pillar is the procurement process, which includes researching, calling speaker references, and contracting based on mutual understanding of the message and final concessions.

These three pillars combined will ensure the best opportunity to select the right speaker who will deliver the greatest return on investment and leave audiences engaged.



Todd then includes me in his list of “extraordinary speakers” who he says “epitomize the art of public speaking. They are experts at engaging audiences, and their messages resonate long after the event is over.” Here are the details:



Speaker Category: Author, Communications, Motivational, Personal Growth, Sales, Storyteller

“Scott has an amazing story of not letting anyone alter his life’s journey. Scott had his whole life in front of him, including playing college football for Florida State under Bobby Bowden and being a top ranked kick-boxer champion. But his world and dreams were shattered when he was in a critical car accident which left him paralyzed from the chest down. That is when he heard he would be confined to a wheelchair for the rest of his life.

Through his inner perseverance and inspiration from those closest to him, Scott defied the odds and has risen to new heights personally and professionally. Scott has a best-selling book, Vision Mindset Grit, which has inspired audiences to rise up to any challenge in life, work, and the marketplace.”

Lately, as I travel the country speaking to industries and associations, I’ve been encouraging CEOs, top sales producers and frontline employees to Reflect. To Reflect back on how far they have come, on the choices and decisions they have made, both personally and professionally, as well as on the challenges they have overcome. In doing so, I have found that it gives you the inner strength, the grit to continue pushing forward regardless of what challenges you’re facing.

During a long bike ride recently, I started to Reflect on the choices and decisions I’ve made in my life. In doing so, the words Leaders Leading Leaders kept speaking to me. My mind drifted back to 1983, when I was just 18 years old and playing college football as a wide receiver at Florida State University. During that season, I noticed that coach Bobby Bowden led from the bottom up as opposed to the top down. He would encourage frontline players like me to lead on and off the field and challenge each other, day after day, to perform to the best of our abilities. (more…)

In my book, How to Stand Up When Life Paralyzes You I mention that the actress Helen Hunt inspired me with her Mindset. She started acting at age 10 in a weekly TV show and later moved on to movies such as Cast Away with Tom Hanks, What Women Want with Mel Gibson, and Twister with Bill Paxton. At age 35, she won the Oscar for her role as a single mother and waitress grappling with the idea of having Jack Nicholson’s character as her lover in As Good as it Gets. After winning the movie industry’s highest accolade, a reporter asked her, “Now that you have won the Oscar we hear you are receiving a number of different types of movie scripts to choose from. How will you go about choosing the role that best suits you?” Hunt said, “I’ll go with what scares me!” Think about that statement for a moment, now ask yourself this question, “What kind of Mindset do I need to be in to go with what scares me?” From my perspective, you need to be willing to leave your comfort zone, your paralyzed state and flex your risk taking muscle. (more…)